Guangdong Five-Star Health Industry Co., Ltd., proudly operating under the Hessen brand, stands as a globally recognized leader in the fitness equipment industry, renowned for its groundbreaking innovations and unwavering commitment to excellence. Driven by a dedicated team specializing in research, development, and manufacturing, we are at the forefront of driving innovation and delivering unmatched engineering excellence. Our products, trusted across more than 50 countries, reflect our expansive global vision and steadfast commitment to offering top-tier fitness solutions, reinforcing our dedication to quality and reliability.
At Hessen, we hold a deep-rooted belief that fitness should be both effective and enjoyable, a philosophy that is seamlessly integrated into every aspect of our product design. That's why we prioritize scientific training principles and user experience, ensuring our equipment not only achieves high performance but also remains intuitive and comfortable for all users. With ISO 9001 and ISO 45001 certifications, we adhere to the highest standards of quality and safety, embedding excellence into everything we create and offering you unmatched assurance.
At the heart of our business philosophy is a robust after-sales support system, ensuring seamless service and long-term value, illustrating our unwavering commitment to customer satisfaction. From cutting-edge fitness machines to comprehensive strength training systems, Hessen empowers individuals worldwide to embrace healthier lifestyles, enhance their fitness journeys, and collaboratively build a stronger future.
Q1. Why do we choose you?
1. Factory direct supply, guaranteeing the best prices and authenticity.
2. A vast array of products, including strength equipment, commercial cardio equipment, and custom fitness equipment, to suit all needs and preferences.
3. Expertise in professional OEM and ODM capabilities, providing tailored solutions to meet specific requirements.
4. Robust and professional R&D capabilities, driving continuous innovation and improvement.
5. An uncompromising quality control system ensures the highest standards are met at every stage.
6. Swift response, fast delivery order, and excellent after-sales service form the cornerstone of our operations. 7. A professional design team committed to delivering aesthetically pleasing and functional products.
Q2. What is the delivery port?
A: FOB China Tianjin Port, Qingdao Port, or Shenzhen Port, offering flexibility and convenience in logistics.
Q3. What are your payment terms?
A: T/T 30% as deposit, with the remaining 70% due before delivery, ensuring a secure and transparent transaction process.We will provide you with detailed photos of the products and packages before you pay the balance, ensuring complete satisfaction with your order.
Q4. What is your delivery time?
A: Typically, delivery takes 10-30 days after receiving your advance payment, depending on the order quantity, ensuring timely fulfillment tailored to your needs.For certain series, we have product frames ready, speeding up the delivery process even further.
Q5. How about your spare parts?
A: We provide 2% of the total order value in easy-wear spare parts. Please consult our spare parts list for detailed information.
Q6. Do you test all goods before delivery?
A: Absolutely, we perform 100% testing on all goods before delivery, ensuring they meet our stringent quality standards.
Q7: How do you make our business a long-term and good relationship?
A: We prioritize delivering superior products and quality, treating every customer with the utmost sincerity and integrity, fostering long-term, trustful relationships regardless of their origin.
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